I signed up for a heating protection plan in 2009 and was paying 20.99 per month. In one service call I was told by a sales representative from Direct Energy that there is a more comprehensive plan (Total home protection plan) that covers air conditioning and plumbing, etc. for additional 9 dollars. The sales person explained that I will be receiving the same benefits and more and there is no need to sign for a new contract. That was in February, so I said go for it.. To my surprise, when I saw my next bill, I was billed for 20.99 and 29.99... read full review »