I have a very simple query that Discovery needs to resolve. But clearly this is too complex a task for them. This query has been going on for 3 months now. Each time I speak to an agent, they tell me my complaint has been resolved and that all is in order. Till next month, when I get a letter from them again about the same thing. I called Friday afternoon after receiving the same letter once again to speak to a manager, but of course, no managers work after 16h30. You cannot run a call centre without a manager? I called again on Saturday to... read full review »