My flight was cancelled due to the volcanic cloud - no arguement there, I would rather be safe then dead in the air - however, I was disgusted to be told by Piet Smith, team leader (red jacket!) that the airline catergorically would not be offering any advice or support regarding reasonable costs for accomodation or food. I asked him if he was aware of EU rule 261 & the montreal convention and he responded he had never heard of them. Luckily, as a lawyer, I am aware of them and will be instigating a claim in the civil court immediatley upon my... read full review »