Purchased a bonded leather chaise that was not available as promised (10 days later) and was sealed upon pickup. Was told at the warehouse that they could not load it if i unwrapped it to inspect it. this was after i had paid for it as they would not take it off the shelf until i paid. got it home and the leather was severely creased all over. Called customer "horrible" service and was told technician would have to come out. One week later (jan 11) technicians came out and could not do anything. Report was "severely creased"... read full review »