They held onto the payment for over two weeks before posting it to my account, sending me a late notice and collecting more interest. The Research Department either didn't fully read my complaint or lost the proof of payment that I faxed. Citibank statement -- online payments generate no checks, so they sent me a form letter that does not apply asking me to contact Bonita Kenney of the Research Services Department. After having left Bonita Kenney five phone messages over three days, I got zero phone calls back. Although she... read full review »