My husband and I booked our hotel transfers through Cheaptickets which uses GrayLine as the local representative in Cancun. We did not find a rep. Holding a sign as we exited the airport. We hunted and hunted and had two other transfer company reps help us to find the Gray Line rep. After 25 minutes, we finally found the rep out in the parking area (not by the airport exit). We then pointed out the 15 minute guarantee on our voucher. Which did clearly state AFTER we checked in with a Gray Line rep. Then we waited another 20 minutes for our... read full review »