I customize and bought Lenovo thinkpad laptop online in August 08, After calling every second day they sent an email in mid Sep 08 that your item is shipped when i checked the tracking number of UPS it was shipped to someother state and someone already received it, guess what i was immediately billed for over $1000.00 . after calling them again they said that " we apologize your item was lost " and they'll credit the amount. Today its Dec19 2008 and i have not received any credit back. The so called customer service in India... read full review »