Dear Peter I handed my phone for a repair on the 4th Jan 2011. Got a Sms phone has been sent for repair REF PRE127201 . I was told it would take 3 weeks to have it repaired. On the 16 Feb Ii went to Virgin Alberton City and was told the phone was not ready and that I should contact the service repair department direct (what customer service is that !) I called them and they told me that they still waiting for a part. It know the 8 March I called the repair department yesterday once again and was told the phone has been despatched. Went... read full review »