I used hotels.com to book an overnight stay in Birmingham, AL. Everything was fine until I received my statement and noticed I was overcharged for my stay. I called customer service, definitely overseas, to ask for a refund of the difference. I was told they could not refund my account. If they can charge my account they should be able to refund it. After arguing for awhile and being put on hold several times I asked for a manager. I finally agreed to accept $60 in hotel bucks. I was told that I had one year to BOOK a trip and use the... read full review »