I am quite happy to provide copies of all the correspondence exchanged with Aetna, but your electronic form does not allow me to attach the Word documents. Please advise of an email address so I can forward those to you. Quite simply, Aetna's policy seems to be to demoralize and intimidate the client. They have made empty promises to return phone calls, make insinuations about psychological issues versus the true medical condition of narcolepsy, and stalled beyond belief. They continue to say I can appeal, but quite frankly I think... read full review »