I booked two return tickets from Washington to Johannesburg in January. When we arrived in SA my mother in law was very ill and we had to postpone our return ticket to April, which I did. I was told it would cost $350... a $250 re-booking fee and $100 class upgrade...and told to only pay before we fly in case we have to change it again. Today when I went to pay, they wanted to charge me $5000! They told me I had missed the cut off date to return! What cut off date? I was never informed of such a date! Due to very poor customer service and no... read full review »