We were flying on a family holiday (LX435 London City to Geneva) on 19th Feb 2011. On the way to the airport we received a text (SMS) message saying that the flight was cancelled. We called and were told we would be rebooked on another flight (not direct) that took us from Heathrow to our destination via Frankfurt arriving 9hours later than we had expected. As a direct result we had incurred considerable extra expense (taxi to and from City Airport) plus a rebook and surcharge in Switzerland for the transfer then. We have supporting receipt... read full review »