It's Saturday morning. I'm sitting in a freezing cold house as my furnace stopped working last night around eleven o'clock. I pay more than fifty dollars a month to rent the furnace and have free service and repair with that payment. After being on hold for twenty minutes just to reach a representative, I was told that the earliest they could come was Monday between eight and noon. Obviously this is unacceptable. They told me they would contact their 'dispatch' department and try to have our call bumped up and... read full review »