i ordered it on line for 29.95 and 9.95 and downloaded it in my computer and it was suppose to fix errors on my pc but it crashed my computer.i have been trying to get my refund back and can, t get no body to give me any answers.they cost me a lot of money and time and they are a fraud. my e-mail address is [email protected] and my order ID# was ptlc-u290309-01 rfd and i ordered this on 3/28/09 and it was 100% money back grautee offer. read full review »