On the 1st of February we confirmed a booking with Hotels.com for accommodation in April. On the 11 April 2011 Hotels.com called to say they could not honour our booking. During this first call they made no attempt to rectify the situation. We asked them to sort it out, and they did not call us back. We have spent over 2 hours on the phone trying to have the problem resolved. So far all they have offered us is $70 US voucher. This is pointless as we need accommodation for the nights we had it booked. Their service is incredibly poor, most... read full review »