HI GUYS, these sansui service centers and there email id/ contact numbers are really of no use. I have recently purchased a TV from them, but these guys just not sending there person for installation of TV at my home. Think if in the starting they are giving such huddles then how the rest of way will be carry on...Please re-think about this company before purchasing any product. nevertheless to mention here that there is no esclation matrix at there customercare email id, just a customercare email id is there vide which canned messages are fowarding constantly on ou reminders. read full review »