my checked baggage was damaged and part of its content- documents, travel guides, photographs, logbook, brochures, elctronics-stolen; yet the company takes no responsibility for the damage or theft, claiming that I should have considered my backpack as CARRY ON baggage. In fact, that was what I wanted it to be, but the clerk at Jo-burgcheck-in desk refused to let me carry it with me. Therefore, I believe the company is directly to blame for the loss; however, after thousands of phone calls and e-mails without reply, and 4 months after the... read full review »