USER REVIEWS (Christina, IT SUPPORT)

25 reviews

Sony VAIO

Christina B May 18, 2011

This is the typical runaround you will get when speaking or chatting with the support team - we've been sent back and forth for over a week, now. Please to enjoy the story of my journey from 8:30am to 10am this morning. I think I am completely insane, now. By the end, I was feeling punchy, but I managed to get a good one in. ;) Problem : I really wish we had found some of these complaint websites BEFORE we purchased a SONY VAIO in April. 3 weeks after we purchased it, the hard drive started to fail (loud noise). We called tech... read full review »

Filled under: Electronics Location: India

25 reviews

Sony VAIO

Christina B May 18, 2011

I really wish we had found this website BEFORE we purchased a SONY VAIO in April. 3 weeks after we purchased it, the hard drive started to fail (loud noise). We called tech support, and in perfect english the rep told us that she was ordering a new part for us now, and it would arrive in 3-5 business days with a return envelope for the malfunctioning part. She took our credit card number in case we did not ship back the malfunctioning part. So far, no problems, right? It has now been 14 days, and still no hard drive. We began calling... read full review »

Filled under: Electronics Location: India