Dear Sir / Madam On 04 Dec '10 we bought a lounge suite from Russells in East Rand Mall for cash. Within the 1st month, the material on one of the couches came loose from the fixed cushions. We reported the matter to the branch on 19 Jan '11. The stock clerk went out of her way to arrange for the couch to be collected and sent to the supplier for repairs on 29 Jan '11. Montani returned the couch to Russells, claiming it had been fixed. Russells returned the couch to us on 18 Feb '11. To our dismay, it was not fixed. I... read full review »