I returned the e-book Contemporary Canadian Business Law, 9th Edition© 2009 by John A. Willes John H. Willes ISBN: 9780070979857 • 0070979855 on 22/05/2011and requested a refund from CourseSmart, from whom I purchased it. I received an e-mail attached below to the effect of escalating the issue, assigning it a ticket, and assuring me to send another e-mail to confirm the refund in 24-48 hours. I am yet to receive the confirmation of refund as of 26/05/2011. In the meantime, I contacted them several times but they were unable to assist in any way. Could you please inform me how I should proceed to receive the refund from ? read full review »