EVERY YEAR WE HAVE THE SAME PROBLEM WITH NEOPOST TRYING TO CHARGE FOR A RATE CHANGE CHIP. EVERY YEAR WE REQUEST NOT TO HAVE THIS SENT TO US, BUT EVERY YEAR THEY IGNORE OUR REQUEST AND SEND OUT A CHIP ANYWAY. WE SEND BACK THE CHIP TO THEM BUT THEY ALSO CHOOSE TO IGNORE THIS. WE THEN RECEIVE INVOICE AFTER INVOICE FROM THEM, WE CALL THEM AND EXPLAIN THE SITUATION BUT YET AGAIN THEY CHOOSE TO IGNORE OUR REQUESTS AND PROMISE TO CREDIT BACK INSTANTLY. A WEEK LATER, NO CREDIT NOTE BUT ANOTHER LEGAL NOTICE FROM THEM!!! IF ANYONE IF CONSIDERING DEALING WITH THIS COMPANY, PLEASE THINK AGAIN. . . . EVEN THEIR OWN STAFF ADMIT THEY ARE INCOMPETENT!!! read full review »