WHAT THE HELL IS RESERVATION COUNTER ... ONCE I WENT TO MAKE RESERVATION AND I HAVE PROVIDED THE CORRECT DETAILS IN FORM AND ALSO TENDERED THE EXACT CASH TO 'ECRC' ... BUT PROUDISH RESERVATION CLERK SPOKE TO ME WITH A ABUSING LANGUAGE AND AFTER TAKING MONEY FROM ME SHE HIT MY RESERVATION TICKET TO FLOOR .. I FELT VERY MUCH FOR HER BEHAVIOUR AND I WANT TO MAKE A COMPLAINT AGAINST HER .. BUT I DONT KNOW WHOM TO CONTACT AND TELL HARRASMENT OF RESERVATION CLERK TO ME... PLS HELP ME ... read full review »