Last year, I received a call from MANCHESTER, England to say that my brother had just died. I was devastated! A few days later I pulled my self together to try to book a flight to the UK, so that I could attend my brothers funeral. I found a cheap flight on BA's website, and tried to book it online. There was some kind of glitch in their system, and so I called the 800 number to see if I could book the flight on the phone. I had my credit card ready, and the person I spoke to was very nice, and offered me his condolences and assured me... read full review »