The complaint forms are so complicated that they're impossible to navigate. I want to complain about the handling of my baggage on an Air Canada flight from Vancouver to Heathrow. I'd also like to know why your meals can't be as good as Rossiya's; one doesn't normally hold up Russian services as exemplars of good practice ! David Powell-Evans 16 Devas Road, London SW20 8PD [email protected] read full review »