So the merry go round continues, Flight Centre customer excellence have been in touch, which is good, but here's the bit that's not. The Airline involved was British Airways a huge multinational company with strong and clear policies and yet when it comes to charges for name changes, who makes them, how much they are, where they go, was it done at all with all the policies and technology it appears customers money is of no interest, they say contact Flight Centre, Flight Centre say British Airways made the charge, I say what the hell... read full review »