I HAVE MADE A BOOKING IN APRIL 2011 FOR MY HUSBAND AND I, I HAD TO PURCHASE MILES FOR A 1 WAY RETURN TO UPGRADE.SAA TOOK OF THE CASH FROM MY CHEQUE ACCOUNT AND THEN AGAIN FROM MY SAA VOYAGER CREDIT CARD.TILL DATE I DO NOT HAVE MY REFUND ON THE 1ST AMOUNT TAKEN OFF MY CHEQUE ACCOUNT. IT TOOK MY A MONTH TO GET SAA VOYAGER TO UPLOAD MY PURCHASED MILES, AND IT'S TAKING ME FOREVER FOR THEM TO UPGRADE MY TICKET.I WILL BE FLYING IN SEPTEMBER AND IT'S NOW JULY, I HOPE IT WILL GET SORTED OUT BEFORE I LEAVE! MY FAMILY ALL FLY WITH SAA AS... read full review »