cASE # 10999167499 I believe it was on April 9th, my husband spoke to a technician named Lee. He could not figure out the problem but said that there were updates coming up and after the updates, the problem could very well be resolved. It wasn't resoved. On April 11th, I spoke to a very nice technician "Sam", until 3:30ish am... at least 3 hours trying to resolve the problem. He did discover what the problem was and told me that someone from Billing would contact me at 7:00 a.m. to fix the problem. At approximately... read full review »