We are also in a similar situation. We purchased points through El Cid with the understanding that we would be able to exchange other vacation packages through RCI. I tried to book a vacation to Maui and was told I would be put on a list to contact when a hotel came available. I was never contacted, in fact, I had to cancel our travel arrangements specifically because I could never get ahold of a representative to assist us. We have since moved out of the country and have tried multiple times to contact El Cid to try to cancel our... read full review »