Points provided as gift to me and booked by family friend a seat with Aeroplan and fly to Europe this summer. Since then I have accumalted enough points to upgrade my seat to Business class. However, Aeroplan insists that our family friend is the only person who can request my upgrade and that he would have to pay the additional points! Why??? No adequate explanation except that it is company policy. This is unbelievable. Can someone knock some sense into Aeroplan? read full review »