We purchased a Phillips MP3 player from Walmart. 8GB Flash / Audio Video Player.. Model SA5285/37B My son had the player for two weeks... and it quit working. We called the Walmart where he purchased it.. Since it was just past the 15 day policy... we were told to contact the Phillips company. We called and explained the situation, we were told no problem.. they would replace the unit... which they did. It arrived, and when we opened the package, we noticed that it was rattling. We also noticed that there was a repair ticket in the box... read full review »