I booked a 4 night stay at a hotel in France. on my arrival at 11pm I found that the place was loacked up with no 24hour reception. Their automated checkin box outside the hotel would not give me access. i called the hotel security and was basically told to find another hotel. not easy to do on foot, in an unfamiliar town, carrying luggage at 11pm on a public holiday in France. I called hotels.com and was passed to a number of people in India. The next hour was spent listening to their on hold 'music' at a mobile rate of 34p a... read full review »