On October 30, 2008, I called Yak (and waited on hold for 1 1/2 hours) and set up a new account for phone and internet to start on November 28, 2008 when I moved into my new home. At that time I requested that the modem be sent to the new address as I knew the owners. After two weeks I still had not received the modem and called Yak once again (and waited on hold for over an hour). I was told that the modem would be sent out to me. A couple of days later I received a bill and realized that my credit card was charged for an... read full review »