DO NOT DO BUSINESS WITH LIGHT-IN-THE-BOX!!! I ordered an Anime costume from this company, paid extra for the package that included the matching slippers; included FREE Shipping. When the package arrived, slippers were missing (rejected by US Customs), and UPS needed $20.75 for shipping charges (brokerage fees? because the package originated in China). UPS tells me if LITB had ordered a different shipping/billing method, I would not be been billed the extra $20.75. When I try to contact LITB, i get an unmaned phone # (no voice... read full review »