I'm writing on behalf of my friend, Magriet van Dijk, who booked and paid for a flight from heathrow to Cape Town. BA59 12.6.09 @ 19h25. She handed in her luggage but needed the cloakrooms urgently. By the time she got back and went through seurity, they told her she was no longer on that flight and that her luggage had been removed. It cost her a further R3850 for another ticket. I understand there might be penalties etc for her coming late, but surely she is entitled to some sort of refund seeing that her ticket was probably sold to... read full review »