Recently, the school system for which I worked acquired a new bookkeeper. Consequently, my paycheck was late. I called HSBC on the day my payment was due to let them know that due to the above circumstances out of my control my payment would be one business day late. The customer service rep said no problem, I'll note your account. I made the payment as promised. HSBC slapped me with a late charge. We went around and around on this issue, and I have the emails to prove it, before they finally credited me the late charge. Two... read full review »