I booked a hotel in Harligen Texas and upon arriving at the hotel on the date intended we were advised that we were a "no show" two nights prior. Our credit card had been charged and we were required to pay again for the same night that was paid out to Hotels.com. We contacted the company at the number provided and were told firstly that they didn't make an error. They said they would call the hotel and put us on hold for 30 minutes (all the while listening to the most irritating canned music - designed to get you to hang up... read full review »