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"Consumer Reviews on Companies, Products and Services" |
USER REVIEWS (Katarina24)
Viv3 Labs
The story goes on...(I first published my complaint here a few days ago)
I was one of those customers who actually read the terms and conditions, who cancelled within the required period, who was nevertherless subsequently charged £150, who received automated reply to emails where complained about unauthorised charge, who had to take it with a credit card company, who was eventually offered part refund but...
and there is big BUT...
viv3 would only refund me if i accept their "condition"
I am lost for words...the audacity... read full review »
Viv3 Labs
Facts:
a) I ordered Acai Berry and Life Cleanse on 19th June 2009
b) I requested the cancellation of both orders on the same day 19th June 2009
c) I received a confirmation on 22nd June that account for both products is cancelled and that such cancellation would be effective from 22nd June (hence my cancelation was well within 15 days and in accordance with their terms and conditions)
d) On 7th July 2009 they charged my credit card £76.13
e) On 22nd July they charged my credit card £74.02
Action:
f) sent numerou... read full review »
Viv3
Facts:
a) I ordered Acai Berry and Life Cleanse on 19th June 2009
b) I requested the cancellation of both orders on the same day 19th June 2009
c) I received a confirmation on 22nd June that account for both products is cancelled and that such cancellation would be effective from 22nd June (hence my cancelation was well within 15 days and in accordance with their terms and conditions)
d) On 7th July 2009 they charged my credit card £76.13
e) On 22nd July they charged my credit card £74.02
Action:
f) sent numerou... read full review »
Viv3lab Ltd
Facts:
a) I ordered Acai Berry and Life Cleanse on 19th June 2009
b) I requested the cancellation of both orders on the same day 19th June 2009
c) I received a confirmation on 22nd June that account for both products is cancelled and that such cancellation would be effective from 22nd June
d) On 7th July 2009 they charged my credit card £76.13
e) On 22nd July they charged my credit card £74.02
Action:
f) sent numerouse emails however some of them remained ignored and got automated reply to the others
g) i called... read full review »
viv3lab ltd.
Facts:
a) I ordered Acai Berry and Life Cleanse on 19th June 2009
b) I requested the cancellation of both orders on the same day 19th June 2009
c) I received a confirmation on 22nd June that account for both products is cancelled and that such cancellation would be effective from 22nd June
d) On 7th July 2009 they charged my credit card £76.13
e) On 22nd July they charged my credit card £74.02
Action:
f) sent numerouse emails however some of them remained ignored and got automated reply to the others
g) i called... read full review »
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