I BOOKED A HOTEL IN ITALY ONLINE WITH EXPEDIA IN APRIL 2009. MY HUSBAND IS UNDERGOING TESTS FOR A BRAIN TUMOR SO I CALLED TO CANCEL THE HOTEL WITH THEM. I WASN'T LISTED ON THE ACCOUNT BUT HAD ALL PERTINENT INFORMATION SUCH AS OUR NAMES, HOTEL, TRAVEL DATES AND MOST IMPORTANTLY, BOTH LOCATOR NUMBERS WITH EXPEDIA AND THE HOTEL IN ITALY. MY HUSBAND IS ON THEIR ACCOUNT SO THEY WOULD NOT EVEN CONSIDER SPEAKING WITH ME NOR GIVE ME A WAY TO CANCEL THE HOTEL. DONNA WAS QUITE RUDE AND THE SUPERVISOR GREG WOULD'T HELP WITHOUT SPEAKING WITH... read full review »