I am in the process of dealing with the very frustrating maze that is customer service at Sears. My less than 3 year old front loading Kenmore washing machine (Whirlpool Duet sold under the Kenmore name) needs new ball bearings. Surprise, you can’t just buy the ball bearings – you have to buy the entire drum kit. Everything in it will cost the same to repair it as it would be to buy a new one. I paid $85 for the Sears tech to come into my house for less than 2 minutes. He diagnosed the problem in under 10 seconds. He told me that... read full review »