On August 24, 2009 at approximately 5pm, my prescription glasses emerged broken from the security scan (scanner 2/3) at Gatwick Airport terminal for British Airways/Iberia to Barcelona. I was so shocked and angry that I was in tears, holding up my glasses; they could not have failed to notice me. My husband was also trying to get their attention, but they were so busy verbally abusing the female passenger ahead of me that we were totally blanked. Eventually my husband spoke to someone in authority and the complaint was well handled (clearly... read full review »