unfortunately you have to reach these points and make it published a claim that should not have these Connon, I asked a few patterns and 3 cd's from this company Aug. 31, my order came two weeks after checking I realized that I was two packages of patterns and the 3 cd's, of course I made my claim and after the second complaint on 16 September ... wrote to me telling me that the order had been sent in two packages ... (by chance the last packet was sent 1 day after my second claim), good to wait patiently ... I get the package on... read full review »