Bought two full-fare First Class Tickets on British Airways on 8/13/09, charged to my AMEX Card. Cancelled the trip about four weeks later (9/9/09), returned the tickets to British Airways. British Airways claimed they refunded the tickets on 9/28/09, sent a copy of the "electronic ticket record" indicating the tickets had been refunded (no amount though), and repeatedly told my travel agent and I the tickets were fully-refunded. Nothing has appeared on my AMEX account since (it's now 10/9/09). British Airway... read full review »