Internet crashed and due to lodger moving out we didn't have passord to re-install, We notified Wanadoo who refused to help us get service and continued to take Direct Debits from the account for the next year, totalling £200, Eventually, my credit card company stopped them taking more. Told me they would continue to take payments from the account (or my estate if I died) until contacted by lodger who had set up account for us as they had his name on file! They admit they have the money but refused to provide service or... read full review »