I ordered a bedroom set for my 2 year old daughter in August 2009, and was promised delivery in September. Delivery date came and went, a few phone calls later, I was told it was delayed to early to mid October. Delivery date came and went - still no furniture. I just got off the phone with their Service Desk - and now they say end of November. That makes it 3 months plus to get the furniture. No phone calls, no proactive outreach - I have to chase them, and their attitude is "it's the manufacturer's fault". No token 5%... read full review »