Asia Miles has the worse customer service out of all the airline loyalty programs in the world. Their phone system and website are not user friendly at all. I understand they are trying to make their customer to do everything online, but if they are making their website so not user friendly, people will have to end up calling or emailing them. (Oh, there's no email address on their website...) I tried to change my personal information online but I don't have a PIN. In order to retrieve a PIN I have to submit my membership number... read full review »