I am writing to share a recent personal experience with Best Buy that highlights poor customer service issues and the need for stronger implementation of customer privacy protection policies and enforcement of related laws. The short story is that Best Buy (Tenleytown DC) let my laptop be stolen from their store (I believe by an employee). Best Buy/Geeksquad "Customer Service" then lied to me about the repair status and location of the phantom computer for months. In failing to disclose the theft to me, they left me exposed to... read full review »