It's brutal trying to call into West Jet. I called in yesterday and a recording warned to be prepared for a 2 to 3 hour wait. Gave up after 30 mins. Called today. Waited 45 minutes. CSR told me it was due to their new system...same thing my wife was told late Oct when she waited on hold for 2 hours to cancel a flight. This is horrible customer service. Doesn't bode very well for your slogan: "Because Owners Care". Can we get new owners, please...or, I'm flying with your competitors. read full review »