We purchased a ipod for a Christmas gift and it froze on us in March of 2008. We took it back to the Burlington Store and the so called punk Geek Squad refused to even look at it. They said we had to go to Durham and let them look at it at the Apple Store. After talking to the store manager he refused to help us as well. This is the third ipod and we have had problems with my sons lap top as well. Their warranties and customer service are horrifying. I would not go to the Burlington NC store to buy a paper clip. I will never refer anyone to... read full review »