This company is fradulent. I received an overdraft fee when i never used the account, the letter said i had 15 days to pay the fee before my account was closed but the account was closed after 5 days *thats FRAUD *** then i called the Customer service line to try to pay it, i was then told to go to the branch to take care of it where i was then told to call the collection agency who told me i shouldnt be contacting them and that i should go to the branch to pay the fee!!! Finally i talked to a manager who did not help.. she has NO clue why my account was closed.. DONT waste your time with Citi bank. I have to pay them for services NEVER USED!! read full review »