Since my original e-mail to the "complaints department of emirates airlines in Sept '09 I have not been told of any results of their "looking into it" process. I gather their efforts are just a smoke screen for which they need to be admonished and highlights their approach to customer service which may well be mirrored by others in their industry. I suspect that their legal advisers have effectively gagged them. See complaint below: Dear sir/madam, I would like to offer the following comments following my recent flight... read full review »